Respect customers, understand customers, continue to provide products and services that customers expect, and be partners of customers. This is the service concept that we have always adhered to and advocated.

Every step, to think of the customer in the enterprise from the seller's market to the buyer's market, the consumer's consumption concept has changed. Faced with a large number of goods (or services), consumers are more willing to accept good quality goods (or services). The quality here not only refers to the inherent quality of the product, but also includes a series of factors such as product packaging quality and service quality. Therefore, it is necessary to meet the needs of consumers comprehensively and to a large extent. Should stand in the customer (or consumer) position, rather than standing in the company's position to research, design and improve services.

1. Improve the service system, strengthen pre-sale, in-sale and after-sales services, and help customers solve various problems in the use of goods in a timely manner, so that customers feel convenient.

2. Pay attention to customer opinions, let customers participate in decision-making, and treat customer opinions as an important part of customer satisfaction. Do everything possible to retain existing customers.

3. Establish a customer-centric mechanism. Among them, the establishment of various institutions, the change of service process, etc., should be centered on customer needs and establish a rapid response mechanism to customer opinions.